Return & Refund Policy

Effective Date: August 28, 2026

At Hoopplays, customer satisfaction is our priority. This Return & Refund Policy explains the conditions, procedures, timelines, and requirements for returning products and receiving refunds. We aim to provide a clear and transparent return experience for all customers purchasing our men's clothing products, including jackets, T-shirts, and tank tops.

Summary

• Return Period: 30 days from the delivery date
• Refund Processing Time: Within 7 business days after the return is received and approved
• Return Shipping Fee: Free return shipping with an approved return label
• Return Label: A return label will be sent to your email after your return request is accepted
• Restocking Fee: No restocking fee
• Eligible Products: Unused, unworn items in original condition
• Return Address: 252 Governors Hil Rd, Oxford, CT 06478-1348, United States

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and unworn.
• The item must be in its original condition.
• The item should include original tags, packaging, or accessories when applicable.
• The item must not show signs of wear, washing, damage, alteration, or misuse.

Returns that do not meet these requirements may not be accepted.

Eligible Products

Hoopplays accepts returns for eligible men's clothing products, including:

• Jackets
• T-shirts
• Tank tops

Items purchased through our website are reviewed individually to ensure they meet the return requirements.

Non-Returnable Items

Returns may not be accepted for:

• Items returned after the 30-day return period.
• Items that have been worn, washed, damaged, or altered.
• Items without required original condition or packaging.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending the item back.

Return Process

To request a return, please follow these steps:

Step 1: Contact Customer Support

Send a return request to:

Email: support@hoopplays.com

Please include:

• Order number
• Customer name
• Email address used for the purchase
• Product name
• Reason for return
• Photos of the item if the product has a defect or damage

Step 2: Return Approval

Our team will review your request and confirm whether the item meets the return requirements.

If your return request is approved:

• A return shipping label will be sent to your email.
• You can download and print the provided return label.
• The return shipping cost will be covered by Hoopplays.

Step 3: Ship the Product Back

Customers should securely package the product and attach the provided return label.

Please send the package using the shipping instructions provided in the return approval email.

Return Shipping Fee

For approved returns:

Customers are not required to pay return shipping costs for approved returns.

Return Address

Approved returns should be shipped to:

Customers should not send returns before receiving return approval and the official return instructions.

Refund Policy

Once your returned item is received and inspected, we will notify you of the return approval status.

If the return is approved:

• Your refund will be processed within 7 business days.
• The refund will be issued to the original payment method used during checkout.
• The refund amount will include the eligible purchase amount according to the approved return conditions.

Processing times may vary depending on your payment provider or financial institution.

Refund Examples

Example 1: Approved Return

A customer returns an unworn jacket within 30 days of delivery. The item passes inspection, and the refund is issued within 7 business days.

Example 2: Return Outside Policy Period

A customer requests a return 45 days after delivery. The return request is outside the 30-day return window and may not be accepted.

Restocking Fee

Hoopplays does not charge any restocking fee.

Customers will not be charged additional handling or storage fees for approved returns.

Exchanges

At this time, exchanges are handled through the return process.

If you need a different size, color, or product variation:

• Request a return according to this policy.
• Return the original item after approval.
• Place a new order for the desired item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photos showing the problem

Our team will review the information and provide an appropriate solution.

Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order has entered the shipping process. Once an order has been shipped, it must follow the return procedure described in this policy.

Contact Information

For questions regarding returns, refunds, or order assistance, please contact:

Hoopplays is committed to providing a transparent return and refund process and ensuring every customer receives clear information before and after purchase.