Shipping Policy
Last updated: October 2026
At Hoopplays, we are committed to providing a clear, reliable, and transparent shipping experience for all customers. This Shipping Policy explains our shipping locations, processing times, delivery estimates, shipping fees, and important information about your order.
Summary
| Shipping Detail | Information |
|---|---|
| Shipping Location | United States only |
| Processing Time | 1–2 business days (Monday–Friday) |
| Order Cut-Off Time | 5:00 PM ET |
| Estimated Delivery Time | 5–10 business days (Monday–Friday), depending on the delivery location |
| Standard Shipping Fee | $6.99 for all orders |
| Shipping Carriers | USPS, UPS, and FedEx |
| Taxes | Included in the product price where applicable |
| International Shipping | Not available at this time |
Shipping Information
Hoopplays currently ships orders only within the United States. We do not offer international shipping.
All orders are shipped using reliable delivery carriers, including:
- USPS
- UPS
- FedEx
The available carrier may vary depending on the shipping address, package size, and delivery requirements.
Order Processing and Handling Time
Orders are accepted and processed according to the following schedule:
| Order Processing Details | Information |
|---|---|
| Order Cut-Off Time | 5:00 PM ET |
| Processing Days | Monday – Friday |
| Preparation Time | 1–2 business days |
| Orders Placed After Cut-Off Time | Processed on the next business day |
| Weekend and Holiday Orders | Processed on the next available business day |
During the preparation period, we carefully inspect, package, and prepare your items for shipment.
Shipping Time and Delivery Estimates
After your order has been processed and shipped, the estimated delivery timeframe is:
| Shipping Method | Delivery Area | Estimated Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | United States | 5–10 business days (Monday–Friday) | USPS / UPS / FedEx |
Delivery times may vary depending on the destination, carrier operation, weather conditions, holidays, and other factors outside of our control.
In some cases, your order may arrive earlier than the estimated delivery timeframe.
Shipping Fees
We provide a simple and transparent shipping fee structure:
| Shipping Fee Details | Information |
|---|---|
| Standard Shipping Fee | $6.99 |
| Applicable Orders | All orders shipped within the United States |
| Additional Shipping Fees | None |
| Shipping Cost Calculation | Displayed during checkout before payment confirmation |
The final shipping cost will be clearly displayed at checkout before you complete your purchase.
Taxes and Additional Charges
All applicable taxes are included in the product price where required.
Customers will not be charged unexpected shipping fees after completing their purchase. The total order amount, including applicable taxes and shipping costs, will be shown clearly during checkout before payment is submitted.
Shipping Address Requirements
Customers are responsible for providing accurate and complete shipping information at checkout.
Please ensure your:
- Full name
- Shipping address
- City
- State
- ZIP code
- Contact information
are correct before submitting your order.
Hoopplays is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Order Tracking
Once your order has been shipped, customers will receive shipping confirmation details when available.
Tracking information may be provided through the shipping carrier and can be used to monitor the delivery progress of your package.
Delayed or Missing Packages
If your package is delayed, please allow additional time for carrier updates before contacting us.
If your order has not arrived within the estimated delivery timeframe, please contact our support team at [email protected].
Our team will review the shipment status and assist with available solutions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with:
- Order number
- Description of the issue
- Photos showing the condition of the item (if applicable)
We will review your request and provide appropriate assistance.
Contact Information
If you have any questions regarding shipping, order status, or delivery information, please contact us:
- Store: Hoopplays
- Address: 252 Governors Hil Rd, Oxford, CT 06478-1348, United States
- Email: [email protected]
- Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (ET)
We are committed to providing accurate shipping information and a reliable shopping experience for every customer.