Return Policy

At Hoopplays, your satisfaction means everything to us. If your order isn’t what you expected, we’re here to make it right.

1. 30-Day Return Window
You have 30 days from the date of delivery to return your item. To qualify for a return, products must be in their original condition — unworn, unwashed, and with all tags and packaging intact. Proof of purchase is required for all returns.

2. Easy Return Process
If your package didn’t include a return label, don’t worry. Simply email us at support@hoopplays.com with your order details, and our team will guide you through the steps.

3. What to Include
When contacting us, please include the following information:

• Order number and full name
• Proof of purchase (such as a screenshot or receipt)
• Reason for the return
• Photos or videos if the item is defective or damaged

4. Exchange Options
We’re happy to replace defective, incorrect, or sizing-error items. Simply reach out to support@hoopplays.com to request an exchange. For defective or wrong items, return shipping is on us.

5. Cancellation Policy
Orders can be canceled within 12 hours of purchase for a full refund. After that, cancellations depend on production or shipping status. Please double-check your address details to avoid any delivery issues.

Need Help?
📍 Address: 7469 Mount Dr, Bailey, NC 27807,United States
📧 Email: support@hoopplays.com
🕒 Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)