Refund Policy

We want your experience with Hoopplays to be effortless and worry-free. Our refund policy ensures transparency and fairness at every step.

1. Eligibility for Refunds
Refunds are available for items returned in their original, unused condition within 30 days of delivery. Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.

2. Refund Process
Approved refunds will be issued to your original payment method. Please allow up to 14 business days for processing. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

3. Non-Refundable Items
Certain items are non-refundable, including but not limited to personalized or custom-made products, sale items, and gift cards. These will be clearly marked at checkout.

4. Damaged or Defective Products
If you receive a damaged or faulty item, please contact us at support@hoopplays.com with photos or videos of the issue within 7 days of receiving your order. We’ll work quickly to resolve the issue through a replacement or refund.

5. Late or Missing Refunds
If you haven’t received your refund after the expected processing time, please check with your bank or credit card company first. If you still haven’t received it, contact us at support@hoopplays.com for assistance.

Questions or Assistance?
We’re here to help.
📍 Address: 7469 Mount Dr, Bailey, NC 27807,United States
📧 Email: support@hoopplays.com
🕒 Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)